Cannot ring us on Telstra or Vodaphone? Blame Optus #1 worst

Cannot you name us on Telstra or Vodaphone? Blame Optus # 1 worst

Can’t you call us on Telstra or Vodaphone? Blame Optus # 1 worst telco. It began about 10 weeks in the past after we had been compelled to desert our ADSL service for a decrease high quality NBN service. Pressured to purchase us a authorities that knew nothing about broadband. I really feel like conserving copper wires within the combine, however that is one other story.


Buroserv was chosen for the job and never for me. The particular person choosing them up was informed what the cost could be and signed up primarily based on what they had been informed. From day one there was noise on the road, so loud that we could not use our hands-free. Arms-free in an organization is mostly a requirement when you’re on the cellphone and attempting to make a reservation. Under is a video of the noisy line.

After reporting the difficulty, they requested us to do quite a lot of issues to purchase customer support and all of it took a very long time. In the meantime, stopping clients from calling us. After two months of getting nowhere and changing the modem, we determined the one manner out was to ditch this service and go along with one other one.

We ended up going with Optus as a result of now we have the identical cordless telephones in my global headquarters and we do not have the issue.

Optus Community

At first look, it appeared just like the secure selection, but it surely has value us dearly. It began with the enrollment, I used to be informed that the method of adjusting suppliers would take two to 3 days. It took me per week to even get the modem and after two weeks I known as to see the place the service was. Whereas I used to be on maintain, the NBN modem went offline with out warning.

Oh nice, this was Monday the seventeenth whereas on maintain after about 45 minutes the NBN modem appeared to return again. Then the cellphone was nonetheless on maintain. After 1 hour 45 minutes and eight seconds, I gave up ready. All the pieces appeared to have come again, however once I tried to name the shop quantity it did not work.

After one other 22 minute name, we had been in a position to name the shop, examined on a Vodaphone cell phone, to the landline cellphone quantity. The excellent news is that the disagreeable noise was gone and we might use the hands-free once more and it would not sound like we had been within the third world.

This was adopted by the landline quantity as a personal quantity. I do not learn about you, however all of the personal numbers on my cellphone go on to voicemail. That was fastened and we might use the cellphone and the web. With that we predict mission completed.

Round 1:03 to 1:05, we acquired the next textual content message from Optus.

OPTUSMSG: Your request is being processed to have your service quantity 0294209777 transferred to Optus. For extra data on portability on your connection kind, go to

Need assistance? Ship us a message within the My Optus app: or contact us at

OPTUSMSG: Excellent news, your Optus nbn web service is up and operating. His username is nabbmcjohn. Handle and restart your Optus modem, in addition to check your WiFi velocity within the My Optus app:

Need assistance? Ship us a message within the My Optus app: or contact us at

OPTUSMSG: Excellent news, your Optus nbn cellphone service is up and operating. His service quantity is 0294209777. Handle and reset your Optus modem within the My Optus utility:

Need assistance? Ship us a message within the My Optus app: or contact us at

Work performed

What I understood as an entire job, we might name the landline till Thursday morning. Once I tried to name the shop utilizing my Vodaphone cell, I acquired the message “This name couldn’t join” Cristine tried it on her Optus cell and was in a position to go. I attempted once more and could not, I requested him to make use of his Optus cell and he was in a position to talk.

ship us a message

At this level, clients with Telstra or Vodaphone telephones can not name us and it seems that now we have closed. Effectively, what would you suppose if you get the message? “This name couldn’t join” regardless of what number of occasions you’ve got known as. Not good for enterprise, bookings are down dramatically and the variety of calls is down, which isn’t stunning.

Now the one actual option to get in contact with Optus with out ready half an hour or extra is to ship them a message. Now the usage of that web site could possibly be the topic of one other weblog by itself. It’s buggy and never nice to make use of.

So when messages are despatched you retain getting silly AI that does not work. After getting over that, you get an actual particular person.

Attain out to an actual particular person

On Could 20 and after being on maintain for a very long time, an actual particular person seems, whereas strolling down the road. Whoever requested for the account quantity, I gave him the tackle and the title of the enterprise and I informed him I am strolling down the road, look it up. Then I hung up, so I went to messaging.

Optus Assistant

at 10:28, Could 20:

Okay, let me verify. Would you wish to quickly droop or pause your service?


and why this web site is so dangerous

Optus Assistant

at 10:28, Could 20:

Listening is nice.

Does Optus run from a 3rd world nation?

Optus Assistant

at 10:29, Could 20:

Hey! What can I allow you to with right now?

Why can some telephones name 02 9420 9777 from some telephones and never from others? Mine is getting a failed to attach message.

Optus Assistant

at 10:30, Could 20:

I’m glad that can assist you right now.

nicely to this point you are not doing a superb job

Optus Assistant

at 10:31, Could 20:

Blissful to listen to that!


nicely to this point you are not doing a superb job

Optus Assistant

at 10:31, Could 20:

I am glad to listen to that.


how about a bit customer support

Optus Assistant

at 10:32, Could 20:

Certain. I’ll join you with an professional now.

Optus Assistant

Choose the choice that the majority carefully matches your downside.


Optus Assistant

at 10:33 a.m., Could 20:

Go away any extra particulars right here and our professional will get again to you shortly.

The issue with messaging is that they ship you again to the AI ​​on a regular basis.

Okay, I am presently reviewing the case that was raised in your account, one second, please.


Mamas skirt 1

Thanks for ready, from what I can see right here, one in all our case managers shall be in contact throughout the day.

We would like preparations as it’s costing us cash, our shoppers can not name us.

Effectively, there was no name from the “case managers”. I take it as misleading and misleading habits, not as beauty.

Could 21 TIO

Effectively, twenty-four hours later and I nonetheless cannot name the clinic, it is time to file a criticism with the TIO.

Mamas skirt 2

I’ve filed a criticism with the TIO, it prices us hundreds of {dollars} day by day. Absolutely it should not take one other 24 hours.

Based mostly on verification, this situation has been referred to the case administration workforce for investigation below the case identification quantity: 23785331.

In line with the notes, they’re modifying the backend system to ensure the port is full for all calls to undergo.

This normally takes 24-48 hours, however the excellent news is that the case supervisor dealing with the case will replace you right now earlier than lunch.

Indicated contact quantity: +61499550577

Individuals on Telstra and Vodaphone can not name the clinic, click on right here for extra data.

The Buroserv NBN landline quantity

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